We Care,We Listen
Each caregiver and employee, prides themselves on our core values and mission.
It is an important part of who we are as a face in the community and providing care to your loved ones
Our Mission
At Rio Lifestyle and Care, our mission is to provide quality Home Care Assistance to the sick, injured, infirm, elderly and disabled.
We ensure our clients are happy with the service and quality that they receive from us. When a client has a concern, it is promptly addressed.
Specifically, we:
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Actively listen to what our clients have to say to us. We accept their point of view, whatever that may be and do whatever we can to help them;
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We are responsive to their circumstances and individual needs. We understand the situation that they are in and we empathise and do all we can to make them as safe and comfortable as we can; and
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We reward our clients and our caregivers for their loyalty by always seeking to improve their experience with us.
This philosophy is reinforced by:
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Weekly catch up phone calls with our Care Manager
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Quarterly client satisfaction surveys that give clients a chance to rate our service and point out what we can do better.
Rio Lifestyle and Care understand that our caregivers are an essential part of our success. We provide a supportive environment where staff feel loyal to each other, their clients and the entire organisation.
We empower our caregivers and provide them with the opportunity to learn about all aspects of the organisation through specialised training.